First 4 and Last 4 digits of the card (please do not share full card number).

The lists below offer some helpful examples: Question type: Please share any details you feel may be relevant to your question. What information should I share with Customer Support?

Game Crashing, Freezing, or Blank Screen.

Problems Downloading or Installation Failed.

We do our best to respond as quickly as possible! We reply to questions in the order that they were received, so response times can vary depending on how busy we are. Our average response time is typically around 24 - 72 hours.

Our response will be sent to the email address that you provided.

Next, you'll receive an email response from our Customer Support team, addressing your question.

After submitting the form, you'll receive an automated email confirming we’ve received your question.Here are a few important things to keep in mind when contacting Customer Support: The closest you can get is an unactivated game in the game folder.If you can't find the answer to your question on our help site, you can contact Customer Support by email. It's a lot more complicated to back things up in a way so the game can be played on another computer without re-downloading the whole thing. Otherwise the game will only work for 60 minutes (or 90 minutes if the demo is for 90 minutes).īig Fish is not like GOG or DRM-Free on Humble. If you have a game that's been activated, you can only use it on the computer it was activated on. If you have a game all ready to activate, you can use the Big Fish Game Manager to activate and use the game on any computer. They're the first time I saw a procedure for backing up the full game so it didn't have to be re-downloaded. That's why Cue's instructions are important. You will need the Big Fish Game Manager installed on the other computer in order to activate the game.Īctivation is only good on the computer you activate the game on. Otherwise when you use the game on another computer it will play as a 60 min or 90 min demo, expiring after its time runs out. If not, make sure you interrupt it before the activation step, after it installs but before it activates.

That's not really the important thing because you can move the game folder around after it's been installed and the game will still work from wherever you put it (as long as it's the same computer).Īre you planning to always play this game from the same computer? Maybe you need to reboot after changes? Or never start the Big Fish Game Manager while F: is disconnected? I don't know.

Is big fish games safe to download